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A few useful answers, and a real person when you need one.
Where do I find my license key?
Your key is sent to the email address you used at checkout after payment is confirmed. Check your spam folder, too. If it’s still missing, email us from your purchase address with your order reference and we can help.
How do I activate Reticle?
Install and open Reticle, go to Settings → License, and enter your license key. You’ll need an internet connection so the app can validate the key.
Can I move to a different computer?
Deactivate the license on your old computer before activating it on the new one. Your license has a device limit. If you can no longer access your old computer, contact support with your purchase email and order reference.
Is this a subscription?
No. Store purchases are a one-time payment for a lifetime license. Your app’s product listing describes what’s included.
Where can I download or update my app?
Visit Downloads for the latest Reticle installer. Reticle also checks for updates in the app.
I paid, but my key hasn’t arrived.
Payment confirmation can take a few minutes. Check the email address you entered and your spam folder. If your payment completed but the key is still missing, send us your order reference and purchase email so we can look it up.
What data does Reticle use?
Reticle contacts our servers for license activation and software updates. See the Reticle privacy policy for details about local settings, the zoom overlay, and license information.